Terms and Cancellation Policies
Transparency and clarity throughout the vehicle booking process.
1. Free Cancellation
Cancellations requested more than 48 hours in advance of the scheduled vehicle pickup time are eligible for a refund of the amount paid online, less any applicable administrative or payment processor fees.
2. Late Cancellations
If the cancellation is made within 48 hours prior to the vehicle pickup or the customer fails to appear at the delivery office (No-Show), the online deposit or prepayment will not be refundable. This amount serves as compensation for fleet reservation expenses and the agency’s opportunity costs.
3. Booking Modifications
Requests to change the dates, times, or vehicle category are subject to availability and possible rate adjustments according to the current season. No modification fee will be charged when the request is made more than 24 hours in advance.
4. Request Process
To process a cancellation or modification, please contact our customer support team or the associated rental company directly through the support channels indicated on your booking confirmation.