Frequently Asked Questions (FAQ)
Find answers to your questions about RENT-US booking services, terms, and policies
What is RENT-US and how does the service work?
RENT-US operates as a digital technology intermediation platform and web marketplace that connects drivers with local and independent SMEs and vehicle rental companies in Costa Rica. The platform allows users to compare fleets, calculate seasonal rates, and manage their bookings online.
How does the booking payment work?
When you make your booking online, you pay a prepayment corresponding to a percentage of the total amount through a secure payment gateway (Onvo Pay). The remaining percentage of the rental amount is paid directly to the agency at its office/counter when you pick up the vehicle.
What are the booking timeframes and rental limits?
On the platform, you can search and make bookings up to a maximum of 2 months in advance from the current date. In addition, the maximum rental period allowed per online booking is 30 consecutive days (1 month).
What should I do if I need a rental period longer than 30 days?
For long-term rentals or contracts exceeding the 30 days allowed on the website, special terms, rates, and rental arrangements must be coordinated and managed directly with the offices of the corresponding rental agency.
What documents and requirements do I need to pick up the vehicle?
You must present a valid identification document (national ID card or passport), a valid driver’s license, and meet the minimum age requirement established by the agency (23 years by default). Additionally, you must present a physical credit card for the security deposit hold at the rental location, according to the conditions established by the rental company.
What are the cancellation and refund policies?
If you cancel more than 48 hours before the scheduled pickup time, you will receive a refund of your online prepayment, less applicable payment processor administrative fees. Cancellations made less than 48 hours in advance or "No-Show" situations are not eligible for a refund.
What happens if I arrive and the agency does not provide the vehicle?
If the provider agency fails to fulfill the booking, RENT-US will immediately arrange relocation with another affiliated rental company within the network. If relocation is not possible, a full 100% refund of the amount paid online will be processed.
I am a local rental agency. How can I join the platform and publish my fleet?
You can register your company through the Affiliates section or the agency registration form. Once registration is completed and your documentation has been verified by the administration team, you will be able to publish your fleet, manage your rates, and receive direct bookings.